Service Design & Cross-Channel Customer Journey Mapping (Advanced Level)

Advanced Level: Map frontstage customer touchpoints with backstage business processes, employee actions, and digital systems.

Code UIX-120 UI/UX Design Topic certificates

About this course

Comprehensive professional certification in Service Design & Cross-Channel Customer Journey Mapping designed for Advanced level candidates. Covers industry best practices, practical real-world scenarios, and accredited standards.

Modules: Service Blueprint Construction; Frontstage vs Backstage Operations; Identifying System Bottlenecks; Orchestrating Omni-Touchpoint Experiences

Course content

4 topics ยท 46 hours

  1. Service Blueprint Construction11.5 h
  2. Frontstage vs Backstage Operations11.5 h
  3. Identifying System Bottlenecks11.5 h
  4. Orchestrating Omni-Touchpoint Experiences11.5 h

Where to take this course